APAC PARTNER FORUM

 

Don't miss the opportunity of the year for Genesys partners to learn first hand about the Genesys vision and strategy for 2008. We'll also share with you the latest information and positioning for delivering our industry-leading customer service solutions, including the Genesys Dynamic Contact Center, Business Process Routing, SIP contact centers, and next generation IVRs and voice self-service. Most importantly, you'll hear it directly from Genesys executives and experts.

 

The 2008 APAC Partner Forum kicks-off with a Welcome Reception on the evening of Tuesday, May 6, followed by one full-day of sessions on Wednesday, May 7 - leading into the G-Force Asia event kicking off Wednesday evening.

 

 

 Note: APAC Partner Forum is open to Genesys Partners only. Times are tentative and subject to change. Please check back soon for updates.

 

 
G-Force 2008 Bangkok
May 7 - 8, 2008
Sheraton Grande Sukhumvit
Bangkok, Thailand

Tuesday, May 6, 2008

 

6:00 p.m. - 7:30 p.m. APAC Partner Forum Welcome Reception
Wednesday, May 7, 2008

 

8:00 a.m. - 8:50 a.m. Registration Opens
8:50 a.m. - 9:00 a.m.

Welcome Remarks
Joseph Lim, Director, Channels and Alliances, APAC
9:00 a.m. - 9:30 a.m.

Welcome Address:
Genesys Partner Comittment
Paul Segre, President & CEO

9:30 a.m. - 10:00 a.m.

Transformation of the Genesys Partner Strategy:
The Organization and Sales Culture
Karl Holtzhum, SVP, Worldwide Channels & Alliances
Michael McBrien, SVP, Genesys APAC

10:00 a.m. - 10:30 a.m.

Driving Customer Value with Genesys:
8 Ways to Drive Revenue Opportunities with Genesys Solutions
Eric Tamblyn, VP, Product Marketing

10:30 a.m. - 11:00 a.m.

Morning Break
11:00 a.m. - 11:10 a.m.

Welcome Back
Joseph Lim, Director, Channels and Alliances, APAC

11:10 a.m. - 11:40 a.m.

Transformation of the Genesys Partner Strategy:
Professional Services Model, Partner Enablement and Program
Brad Coleman, SVP, Customer Services Organization
Robert Koen, Senior Director, Worldwide Partners
11:40 a.m. - 11:50 a.m.

Wrap Up & Summary
Joseph Lim, Director, Channels and Alliances, APAC
11:50 a.m. - 1:00 p.m. Networking Lunch
1:00 p.m. - 1:40 p.m.
Session 1

Business Track:
Selling Business Value with the DCC Part 1- Highlight Banks
Eric Tamblyn and Joseph Lim

Product/Technical Track:
Realize the Potential of SIP Contact Centers
Dave Chin

MSP Track:(By Invitation Only)
Genesys Managed Services Overview
- Global Perspectives and 2008 Plans
- GCIP Overview + DEMO
- Business Consulting Services for MSPs
Sanjay Pai, Bob Thronson and Jason Turpin

1:40 p.m. - 2:20 p.m.
Session 2

Business Track:
Selling Business Value with the DCC Part 2- Highlight Telcos
Eric Tamblyn and Joseph Lim

Product/Technical Track:
Self Service/GVP/Voice Applications for the DCC
Ted Bray and Fred Teo

MSP Track:(By Invitation Only)
Case Studies
- ePLDT Call Centre in a Box MSP Offering
- Reliance My Contact Center Hosted Solution
To be updated

2:20 p.m. – 2:40 p.m. Afternoon Break
2:40 p.m. - 3:20 p.m.
Session 3

Business Track:
Accelerating Your Competitive Edge - How to Position Genesys vs. the Compeition
Malcolm Thompson

Product/Technical Track:
Genesys 8 Update
Johan Bruce

MSP Track:(By Invitation Only)
Case Studies
- ePLDT Call Centre in a Box MSP Offering
- Reliance My Contact Center Hosted Solution
To be updated

3:20 p.m. - 4:00 p.m.
Session 4

Business Track:
Latest Genesys Partner Sales Tools
Robert Koen

Product/Technical Track:
Genesys Reporting - Bringing Insight into the Contact Center
To be updated

MSP Track:(By Invitation Only)
Panel Discussion + Q&A
4:10 p.m. - 4:30 p.m. Partner Awards Presentation and Closing Champagne Toast
5:30 p.m. - 7:00 p.m. G-Force Asia Welcome Reception


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