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G-Force 2008 has been designed to provide unique value to attendees. Exposure to innovative new approaches and industry insights, networking with peers and Genesys partners, and listening to leading experts will provide you with the tools to optimize, grow and develop your contact center.
Who should attend?
- Head of Contact Centers/Customer Services/Customer Experience
- IT Professionals involved in Contact Centers/Customer Service enablement
- Customer Service Team Leaders/Executives
- Contact Center/ Customer Service Business Analyst
Why?
- Hear from business and industry leaders about the latest market trends and best practices
- Interact with leading industry experts and peers
- Discover innovative new ideas and explore winning solutions to enhance and advance your contact center
- Learn how best to utilize your existing contact center to increase productivity, revenue, responsiveness and customer service
- Obtain essential tools to increase revenue while maintaining good customer service
- Build on the knowledge of today to ensure your expansion and strength tomorrow
- Find out how to leverage SIP, advanced self-service, and contact center channel integration to increase the strategic business impact of your contact center
- Gain insight into the effective selection of people and technology for your organization
- Share collective expertise and experience with your peers
Conference Fees
Regular: (Till May 2) USD295 nett
Late/On-Site: (after May 2) USD395 nett
Conference fee includes: Welcome Reception on Wednesday, May 7, access to Partner Pavilion, access to all G-Force sessions (general and breakout sessions), the G-Force Dinner Party, lunch and breaks.
Note: Attendees are responsible for their own travel and expenses
Accepted methods of payment: Visa or MasterCard
Conference Hotel Information
The event will be held at the Sheraton Grande Sukhumvit.
This elegant Sukhumvit Road hotel is located in the heart of Bangkok City with direct access to BTS Asok skytrain and only a few steps to MTR Sukhumvit subway stations provide easy access to major department stores, famous tourist attractions and Bangkok highlights. The Sheraton Grande Sukhumvit hotel is famous for their award-winning restaurants and Bars, the Grande Spa, the Fitness Club, and the five-star hotel services and accommodation in Sukhumvit.
At Sheraton Grande Sukhumvit, luxury is a relaxing haven in a city pulsating with the contrast of ancient culture and the relentless pace of progress, a place of elegance and calm from which to experience the culture of Bangkok and the mysteries of the Orient.
Sheraton Grande Sukhumvit
250 Sukhumvit Road, Bangkok 10110 Thailand
Phone: (662) 649 8888
Fax: (662) 649 8000
Visit: http://www.sheratongrandesukhumvit.com
Accommodation Rates
Genesys has negotiated a special rate at the Sheraton Grande Sukhumvit for conference attendees:
Baht 6,000.00 ++ for Single Occupancy inclusive of breakfast
*Approximately USD200++
*Approximately SGD280++
Baht 6,500.00 ++ for Double Occupancy inclusive of breakfast
*Approximately USD217++
*Approximately SGD303++
*Room rates are subject to 10% Service Fee and prevailing government tax currently at 7%. In the event that tax is changed, the new rate will apply.
*Rooms and rates are subject to availability for pre- and post-conference dates.
Actual exchange rate is dependent on credit card used and exchange rate fluctuations on day of payment.
Travel Information
Conference attendees are responsible for making their own airline reservations and transportation arrangements. Please contact your local travel agent or the airline of your choice to secure airline reservations.
Public Transport - Taxi (Car)
A typical journey between the airport and Sheraton Grande Sukhumvit takes about 45 minutes. Fares are in Baht. Taxi fare between airport & hotel ranges from Baht 400.00 - Baht 600.00 (Approximately USD14 - USD20/Approximately SGD19 - SGD28) each way.
Airport Limousines
Airport Limousine Taxis can be arranged at the airport upon arrival at the Airport Limousine counter located at the arrival hall.
Fare: Baht 1,200.00 (includes toll fee) per trip per way (Approximately USD40/Approximately SGD56).
Visa *IMPORTANT*
Please check with your travel agent or local embassies for more information.
Please click here to download invitation letter for visa application.
Please fill in the appropriate personal information in the event invitation letter for your own use.
*invitation letter for visa application is not a visa
Conference Cancellation Policy
Cancellations emailed to genesys@theeventsplace.com on or before April 15, 2008 , Tuesday will be refunded the registration less a USD50 cancellation fee. No refunds of any conference fees will be issued for cancellations made after April 15, 2008, Tuesday.
Hotel Cancellation Policy
Upon reservation, any cancellation of guest rooms after April 25, 2008 will result in a late cancellation charge equivalent to the full duration of stay. Early departure will also be charged for the duration as originally reserved.
Conference Speaking Language
All presentations and materials will be in English. There will be no translation services provided during the conference.
About Bangkok
The kingdom of Thailand lies in the heart of Southeast Asia, making it a natural gateway to Indochina, Myanmar and Southern China. Its shape and geography divide into four natural regions: the mountains and forests of the North; the vast rice fields of the Central Plains; the semi-arid farm lands of the Northeast plateau; and the tropical islands and long coastline of the peninsula South.
Bangkok Population: 6 million
Time Zone: GMT, plus seven hours
Language(s) Spoken: Thai; English is widely-spoken
Currency and Currency Exchange
Major currency bills and travellers cheques are cashed easily at hotels, tourist shops, all provincial banks, shopping centers and money changers. Travellers cheques are best changed in banks (you will need your passport). Rates of exchange at banks or authorized money changers are better than those at hotels and department stores.
Any amount of foreign currency may be brought into the country. Visitors may take foreign currency out of Thailand, but no more than the amount stated in the customs declaration made on arrival. Travellers leaving Thailand may take out no more than 50,000 baht per person in Thai currency.
Currency Notes
Paper baht comes in denominations of 10, 20, 50, 100, 500 and 1000.
Currency Coins
There are 100 satang in one baht; coins include 25 satang and 50 satang pieces and baht in denominations of 1, 2, 5 and 10.
Credit Cards
Credit cards are widely accepted. For lost cards :
American Express Tel : (662) 273 5100 or (662) 273 0022
Diners Club Tel : (662) 238 2920 or (662) 238 2680
Master Card Tel : (662) 256 7326-7
Visa Tel : (662) 256 7326-7
Tipping
Tipping is not a usual practice in Thailand although it is becoming more common. Most hotels and restaurants add a 10% service charge to the bill. Taxi drivers do not require a tip, but the gesture is appreciated and 10-20 baht is acceptable for porters.
Bargaining
Fixed prices are the norm in department stores, but at most other places bargaining is to be expected. Generally, you can obtain a final figure of between 10-40% lower than the original asking price. Much depends on your skills and the shopkeeper's mood. But remember, Thais appreciate good manners and a sense of humor. With patience and a broad smile, you will not only get a better price, you will also enjoy shopping as an art.
Weather
Thailand can best be described as tropical and humid for the majority of the country during most of the year. The area of Thailand north of Bangkok has a climate determined by three seasons whilst the southern peninsular region of Thailand has only two.
Shopping Tips
Department stores and a number of shops in Bangkok have fixed prices, but at most of others bargaining is acceptable and expected; some department stores will even offer a discount on expensive items like jewellery and fine furniture. No fixed rules can be given on the process depending as it does on the bargainer's skill and the shopkeeper's mood, but the final price may be reduced as much as 30% to that first quoted. An important point to keep in mind is that Thais admire good manners and a sense of humour and tend to be put off by a loss of temper. Providing you have the time, a good general rule is to make a survey of several shops selling the sort of items you want before coming to a final decision.
VAT Refund
Visitors entering the Kingdom on tourist visas are entitled to refunds of the 7% value-added tax (VAT) paid on goods purchased at shops and department stores displaying "VAT Refund for Tourists" signs. The refund may be claimed if the claimed amounts in all P.P.10's have been totaled 5,000 baht or over. Tourist is eligible to receive P.P.10 form when the total purchase of 2,000 baht or over is made from the same store on the same date. Before checking in at the international airport (Bangkok, Chiang Mai, Hat Yai, Phuket, Utapao), tourist must show your purchases, completed P.P.10 form and tax invoices to the Customs Officer for inspection. Certain luxury goods must be shown to an excise official. Refunds may be in bank draft form or credited to a credit card. For more information, please contact the VAT Refund for Tourists Office, Tel: 0 2272 9388, 0 2272 8195-8 or www.rd.go.th/vrt/engindex.html
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