AGENDA

 

G-Force Asia 2008 kicks off with a Welcome Reception on Wednesday, May 7. This is followed with compelling keynote presentations from industry leaders and an insightful mix of business and technical breakout sessions, on Thursday, May 8.

 

More program details will follow, including speakers. Please check back soon as we finalize the agenda for G-Force Asia 2008. Don't miss your opportunity to go beyond and realize your full potential.

 

 Note: This section will be updated regularly, please check back soon. Times are tentative and subject to change.

 

  
G-Force 2008 Bangkok
May 7 - 8, 2008
Sheraton Grande Sukhumvit
Bangkok, Thailand

Wednesday, May 7, 2008

 

5:30 p.m. - 7:00 p.m. G-Force Asia Welcome Reception
Thursday, May 8, 2008

 

7:30 a.m. Registration Opens
8:00 a.m. - 9:00 a.m. Exhibits open
9:00 a.m. - 9:30 a.m. Welcome Address
Genesys Strategy & Vision for Customer Service

Paul Segre, President & CEO, Genesys

9:30 a.m. - 10:00 a.m. Unleashing the Power of the Dynamic Contact Centre

Michael McBrien, SVP, Genesys APAC

10:00 a.m. - 10:30 a.m. Turning Browsers into Buyers: Integrating Web Sites and Contact Centers

Vicki Shields, Global Customer Experience Consultant, Vicki Shields Consulting

10:30 a.m. - 11:00 a.m.

Morning Break in Partner Pavillion
11:00 a.m. - 11:50 a.m. The Eight Enemies of Engagement

Kevin Panozza, CEO, SalesForce Australia

11:50 a.m. - 12:20 p.m. Sophisticated Speech Made Simple

Michael Bishop, General Manager, Smart Speak
12:20 p.m. - 12:25 p.m. Wrap up & Housekeeping
12:25 p.m. - 1:45 p.m. Lunch
Dessert and Coffee in Partner Pavillion
1:45 p.m. - 2:25 p.m.
Session 1		 Breakout Track 1:
Customer Case Study - Siam Commercial Bank

To be updated

Breakout Track 2:
Partner Solution Session - eSOON + Chungwa Telecom

To be updated

Breakout Track 3:
Building a Dynamic Contact Center

Eric Tamblyn, Vice President, Product Marketing, Genesys

2:25 p.m. - 3:00 p.m.
Session 2		 Breakout Track 1:
Partner Solution Session - Microsoft

Saranjit Singh, Business Development Director, Microsoft

Breakout Track 2:
Moving from ACD to Skills-Based Routing

Malcolm Thompson, Manager, APAC Business Consulting, Genesys

Breakout Track 3:
ALU Customer Session - TBC

To be updated

3:00 p.m. - 3:35 p.m. Break in Partner Pavilion
3:35 p.m. - 4:15 p.m.
Session 3		 Breakout Track 1:
Opening the Door to "Intelligent" Customer Service

Ted Bray, Director, Genesys Voice Platform and Solutions

Breakout Track 2:
Customer Case Study - StarHub

To be updated

Breakout Track 3:
Genesys IP: Transforming the Contact Centre

Dave Chin, Manager, Solutions Engineering, Genesys

4:15 p.m. - 4:50 p.m.
Session 4		 Breakout Track 1:
Customers Want Proactive Contact: Are you Proactive?

Pete Wermter, Director, APAC Marketing, Genesys

Breakout Track 2:
Backlogged Faxes and Work Items: Route Them Efficiently with Genesys BPR

Johan Bruce, Solutions Engineering, Genesys

Breakout Track 3:
Customer Case Study - Best Practice in Providing World-Class Customer Care at One to One Contact Centre

Sukanya Vanichjakvong, Managing Director, One to One Contact Co., Ltd

4:50 p.m. - 5:05 p.m. Closing and Lucky Draw at Grande Ballroom
6:30 p.m. - 9:30 p.m. G-Force Asia Dinner Party
Friday, May 9, 2008

 

6:30 a.m. - 12:30 p.m. Optional Morning Golf Game at Thai Country Club


back to top